Airbus Americas
  • 04-Oct-2018 to 03-Nov-2018 (EST)
  • AA11003048 - SL Latin America (Customer Support/Sales and Marketing)
  • Miami, FL, USA
  • Full Time

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary: Provides single point of contact into the Airbus system for all matters concerning Customer Support and Services. Functions as program director with oversight responsibility for all customer service issues including, but not limited to, technical performance, maintenance, financial performance, training, material/spares etc.

 

Primary Responsibilities:

(List in order of importance the essential functions of the job (approx. three to five) and the approximate percentage of time spent on each of the activities and describe what must be accomplished):

  1. Description: For the customers for whom the job holder is allocated, the job holder is responsible for:
  • Providing the primary interface between Customer Services and customers for Entry into Service preparation and for all
  • in service issues ensuring the highest level of safety, reliability, customer satisfaction and business development
  • Establishing and maintaining direct contact with customers
  • Monitoring, control and co-ordination of the implementation of all signed Customer Service Agreements and ensuring that all required actions are completed as scheduled
  • Purchase Agreements, identifying deviations from the standard agreements, assessing their financial impact, and
  • Evaluating customer operational performance and determining appropriate Customer Services response, establishing
  • a comprehensive summary to management on a regular basis or on specific request
  • Determining, proposing or generating and coordinating the support programs to meet the customer's requirements relevant departments within Customer Services or other directorates and partners/suppliers
  • and assessing the financial repercussions, and conducting the resulting project management, involving all
  • Evaluating customer needs and promoting new services and /or new initiatives developed in Customer Services that Services products and services and committing to catalogue products and services sales target
  • benefit customers and contributes to Customer Services order intake, and acquiring business for all Customer
  • Assisting the Commercial Directorate by providing, discussing and following-up Customer Services items as required,  
  • and aligning on strategy for any relevant in-service topics
  1. Description:
  • Manage the overall customer relationship with several customers of different size, culture, structure, & organization,
  • at all levels in the customer organization.
  • Ensure Project Management of customer requirements with a consistent approach in a complex environment with generally without hierarchical authority.
  • many interfaces (other directorates, partners), with continual need to re-establish priorities, often at short notice,
  • Prepare Entry into Service of new aircraft in the operator's fleet with a project management approach to secure the
  • operator's readiness for an on-time entry into service of such aircraft.
  • Identify prospects to acquire business for all Customer Services products and services, and give guidance on the approach
  • to be used in the SELL process using knowledge of the customer specificities.
  • Proactively detect potential issues before they create dissatisfaction to the customer and implement appropriate action
  • plans and mitigation plans.
  • Achieve a compromise between customer expectations and technical/ training /financial limits by maintaining
  • customer satisfaction and Airbus best interest.
    1. Exercise commercial control and ensure that:
    2. Expenditures are within commercial commitments
    3. Commercial gestures are under control and minimized
    4. Overdue payments are made
    5. Close follow-up of contractual commitments is kept

 

Qualified Experience / Skills / Training:

  • Ten (10) years experience in the aviation industry, specifically in South America
  • Excellent oral and written communications skills including ability to work with external and internal contacts using non-authoritative leadership skills, fluency in the English and Spanish languages oral and written.
  • Full knowledge of airline operating and technical regulatory requirements in North and South America.
  • Detailed knowledge of Airbus organization, related policies and operations.
  • Needs to work well in a multi-cultural environment.
  • Foreign Language ability, Spanish a must. Portuguese, French a plus

Education / Special Qualifications:

  • BS degree or equivalent experience, with post-graduate aviation-related studies preferred

 

Travel Required:

  • 50% Domestic and International

Citizenship:

  • Authorization to work in the USA

 

 

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

 

 

 

Airbus Americas
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