Airbus Americas
  • 12-Jun-2017 to 31-Jul-2017 (EST)
  • 003028 - Customer Support LA
  • Miami, FL, USA
  • Full Time

Airbus is a global leader in aeronautics, space and related services.  In 2015, Airbus generated revenues of 64.5 billion and employed a workforce of around 136,600. 

Airbus is a shareholder of the missile systems provider MBDA, a major partner in the Eurofighter consortium and owns a 50% stake in ATR, the turboprop aircraft maker, and Airbus Safran Launchers, the Ariane launcher manufacturer. 

Airbus is a leading global manufacturer of Commercial Aircraft comprising highly successful families of aircraft ranging from 100 to over 600 seats.  In Defense and Space, Airbus is a European leader providing tanker, combat, transport and mission aircraft as well as space systems, equipment and services.  In Helicopters, Airbus is the world's No. 1 civil and parapublic helicopter manufacturer offering the world's widest range of civil and military helicopters.

Position Summary: 

This position will be responsible for the Repair Management for Flight Hours Services (FHS) and Line Replacement Unit (LRU) Component On Demand activities.  Repair manager is the focal point of contact of the Supplier in Airbus FHS for any day to day operation purpose in compliance with contractual obligations by Supplier in portfolio within the scope of delegation provided by the Supplier manager. This position is open to Airbus employees world-wide who are legally authorized to work in the US as a US citizen or hold a green card.  This position is not eligible for Airbus Mobility.

Primary Responsibilities: 

Achieve targeted FHS and On Demand repair performance, in terms of Quality (quality discrepancy at reception), Cost (savings / budget), Lead-time (repair on time) and communication (reactivity on case of urgency)


  • Ensure the Supplier is complying with the technical standard (SB, upgrades...), work scope (minor, major repair...) and certification (EASA, FAA, CAAS...) requested in each Repair order.
  • The Repair Manager shall challenge work scope proposed by the Supplier according to guidelines defined in the Repair Order or by Engineering, and shall get support from relevant stakeholder when scope is outside his/her level of competence or delegation.


  • Accountable to ensure the Supplier honors warranty claim terms, contractual flat rate, or time & Material quotations for each Repair Order, within the limit defined by the Supplier manager, using rules and references provided by Supplier manager (contract, market price, internal reference).
  • Challenge and negotiate with the Supplier to reach terms and conditions market compliant, and for the benefit of Airbus.
  • Manage quotation approvals process from receipt within the limit defined by the Supplier manager working with relevant stakeholders in Airbus to obtain approval at all levels on a timely manner. Communicate approval to Supplier and Airbus Stakeholders, ensuring all information is up to date in FHS System.
  • The Repair manager shall prepare the justification file to recharge additional work to Customers (in case of Customer Induce Damaged), and communicate it to relevant stakeholder

Lead time:

  • Ensure Supplier compliance with contractual Shop Processing time for each repair order including corrective action when Supplier is not compliance with processing time.
  • Record all timestamps in FHS MIS, related to Supplier scope of responsibility (Time in shop, out of shop...), on a timely manner, in order to allow stakeholders to have real-time visibility into ongoing operations, and to facilitate Supplier performance monitoring. 
  • Implementation of the first level of corrective action such as obtaining standard exchanges, in case of non-respect of contractual obligations.
  • Identify issues, root causes and initiate and follow up of corrective actions, including at supplier's facilities. Escalate issues to Supplier manager if first level corrective action is inefficient.
  • Airbus FHS to fulfill customer's critical requirement, such as Advance exchanges, chargeable or not, speeding up repair process, change of shipping instructions, etc...
  • Accountable for Quarantine cases, for Component back from repair from its appointed Supplier, for any FHS warehouse, being supported by relevant stakeholders (QCO).
  • Supporting document control related to the Component sent for repair are properly loaded in the FHS MIS, such as ARC, Shop Finding Report, ... Including part returned to Airbus by Suppliers, or those kept as exchange unit, acting as a point of escalation.
  • Organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation
  • Report on a regular basis to Supplier Manager on Supplier performance and contribute to improvement projects related to repair management. 

Qualified Experience / Skills / Training:

  • Fluent in English, another language such as French, Spanish, German would be a plus.
  • Bachelor or Master's Degree in Engineering, Purchasing, Administration or Aerospace or relevant work experience of 5-7 years in case of lower degree.


  • A minimum of five (5) years' experience and working knowledge in the OEM aerospace industry in supplier operational management.
  • Experience in an MRO or Repair administration highly preferred.

Knowledge, Skills, Demonstrated Capabilities:

  • Experienced negotiation skills preferred with the ability to work autonomously within a constantly changing environment.
  • Demonstrated use of organizational and time management skills
  • Thrive on working within tight deadlines; and most of all a Team spirit with the ability to demonstrate exceptional communication and interpersonal skills in a multicultural environment.
  • Experience with Airbus equipment and systems a plus.

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. 

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified.  Only applicants with current work authorization will be considered. This position is open to Airbus employees world-wide who are legally authorized to work in the US as a US citizen or hold a green card.  This position is not eligible for Airbus Mobility.  

Airbus does not offer tenured or guaranteed employment.  Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. 

More Information on Flight Hour Services

Airbus Americas
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