Airbus Americas
  • 15-Nov-2022 to 02-Dec-2022 (EST)
  • AA10003041 - SB A320 Neo EIS Supp
  • Herndon, VA, USA
  • Market Competitive
  • Salary
  • Full Time

This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Tuition Assistance, Bonus(es). These are our current benefit offerings for the current plan year and are subject to change without notice.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Relocation support is possible for eligible candidates not currently residing in the Herndon, VA/DC Metro area for this job opportunity.

Position Summary:

Offer Fleet Management support to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs operating in the Americas.

Primary Responsibilities:

  • Monitor and make recommendation improve fleet performance
  • Define mitigations for regional issues in Americas and follow up final fix availability, with close link with SB program team
  • Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities
  • Promote fleet performance tools and support to Americas customers
  • Co-operate with authorities, monitor fleet performance of the Americas customers in respect of safety, reliability and economics, and propose necessary actions.
  • Build up partnership with Americas customers through regular Airline visits, Fleet performance review, regional seminar and workshops
  • Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Know How support
  • Accountable for gathering from America's customers specific operational / maintenance / airworthiness requirements
  • Contribute to ensure safety of the in-service fleet.
  • Prepare and support new program EIS & new customer EIS, with a close link to SBx program, as a transverse function in Airbus Americas customer service.
  • Provide expertise and support to Safety organization on safety prevention.
  • Evaluate Airlines and MRO's maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities.

Additional Responsibilities:

  • Maintaining SB Customer Dashboards, Digital Control Room (DCR)
  • Americas fleet performance monthly reports(A320/330/350/310 family)
  • Americas fleet performance quarterly report (A320/330/350/310 family)
  • Fleet performance tools/support map, quarterly
  • Highlights monitored retrofit campaigns in Americas, quarterly
  • Program regional seminar, yearly .

Qualified Experience / Skills / Training:


  • Graduated in engineering, aeronautical studies or aircraft systems
  • Bachelor's degree, preferred


  • About 8 years' experience in airline maintenance & engineering activities.
  • Minimum 5 years' experience in line maintenance operation on Airbus A/C (preferably on A320 or A330 or A340 family)
  • Knowledge of airline engineering
  • Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
  • Knowledge about airlines' organization and operation
  • Good knowledge of customer needs in terms of maintenance & engineering operational activities
  • Experience in technical service/support field is a plus

Knowledge, Skills, Demonstrated Capabilities:

  • Experienced in working with Electronic Data Processing systems.
  • Capable of strongly defending Airbus Customer Services and customers' interests in front of third parties

Unique Position Details:

  • Proven high motivation and flexibility skills to work in a high-demanding environment
  • Excellent coordination and people skills to deal with customers and industry partners.
  • Ability to prepare and present issue resolution to internal and external customers
  • Autonomous, ability to take initiative, customer focused.
  • Works well in a collaborative team environment.
  • Present a professional appearance as generally accepted in the business and aerospace environment.
  • Mature interpersonal skills, strong, polished communication abilities

Regional organization dimensions:

  • Annual business volume targeted : 10M $ yearly revenues by end 2019,
  • 2000+ A/C AIRBUS fleet to be supported, including brand new asset and ageing aircraft

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Excellent presentation skills
  • Fluent in English, written and spoken. Knowledge of Spanish is a plus

Technical Systems Proficiency:

  • None

Travel Required:

  • 25% Domestic and International


  • Authorized to Work in the US


  • None

Decision Making, Complexity:

  • Interpretation of Fleet Policies related to Major in-service problems
  • Understanding customer expectations
  • Close interface with SBx program managers and relevant SEEx business units

Job Dimensions, Contributions to Success:

  • Ensure a customer satisfaction index above 70 in Americas (North & South).
  • Ensure Americas fleet operational reliability meet & exceed global target

Nature of Contacts:

  • Identify the communications in performing the responsibilities of this position: internal, external, cursory, involved, influencing, negotiating, and frequency.
  • Able to work in different cultural environments.
  • Highly concerned by customer services and services minded.
  • Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments.
  • Tenacious, responsible, adaptable and flexible.

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

Airbus Americas
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