Airbus Americas
  • 12-Oct-2022 to 09-Dec-2022 (EST)
  • AA10405010 - Mobile Engineering
  • Mobile, AL, USA
  • Market Competitive
  • Salary
  • Full Time

This position offers the following benefits: Medical insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Health Savings Account, Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Bonus(es). After one year of service, can elect to participate in 401(k). These are our current benefit offerings for the 2022 plan year and are subject to change without notice.


Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary: The Customer Services Program Manager will manage projects between Airbus and Customers (airlines). The Customer Services Program Manager is responsible to plan and oversee the collaboration between multiple Airbus departments and airlines in order to ensure quality deliverables and thus increase customer satisfaction.


Primary Responsibilities:

  • Ensure overall execution of Customer-centric projects.
  • Support Airbus Programs (Single Aisle, Long Range, A350, A380, A220, and Wide Body) to identify major issues and/or modifications to be shared with Customers.
  • Support the technical solution principle review.
  • Establish the way of working of the project and maintain interface with various Airbus departments as necessary to execute the project.
  • Establish the planning means to coordinate, secure the planning of several engineering topics in parallel.
  • Communicate directly with the Airline's fleet management and engineering teams. Coordination with each team to define planning to perform collaboration with teams at Airbus.
  • Work directly with Airbus teams to facilitate communication (SB Production, Design Office, Customer Service Engineering, SB Programs, SB Engineering etc.).
  • Provide consistent feedback to the operator through regular meetings/reporting with Airline personnel.
  • Take necessary action in response to Airline questions/suggestions regarding the quality of products in the Customer Services perimeter.
  • Responsible for tracking of actions, opportunities, etc. to determine corrective actions and process improvements.
  • Ensure that Customer's feedback is captured and properly cascaded to the Airbus Customer Service organization for continual improvement. Support Quality initiatives through the Airbus Customer Services organization.
  • Report results in relation to Key Performance Indicators on a monthly basis.
  • When required, assist the Customer in preparation for the embodiment of technical solutions on aircraft.

Qualified Experience / Skills / Training:

  • Minimum three years in aircraft customer service field, and/or five years of experience in an engineering classification.
  • Project management experience desired.
  • Systems Engineering training or experience desired.
  • Basic programming knowledge desired.
  • Ability to read/write/speak English.
  • Team oriented - ability to work as a member of a team with other departments locally and internationally.
  • Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
  • Ability and experience to lead multi-discipline projects.
  • Knowledgeable with aircraft assembly sequences.
  • Airbus experience with various Airbus programs (A380, A350, LR, SA, ....)
  • Airline experience is desired.
  • Proficiency with Google suite.
  • Coding in at least one of the industry-standard languages is desired.

Education / Special Qualifications:

  • Bachelor's Degree in Engineering, preferably in customer services business, or a sufficient combination of education and experience in the aerospace industry. Program Management experience desired.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

Full Job Description
Airbus Americas
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