Airbus Americas
  • 02-Jul-2021 to 06-Aug-2021 (EST)
  • AA10001049 - Service Controlling
  • Herndon, VA, USA
  • market competitive salary
  • Salary
  • Full Time

This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, Voluntary Accident insurance, Voluntary Critical Illness insurance, Identity Theft & Fraud Resolution insurance, Legal Plan insurance, 401(k), Travel Assistance, International SOS insurance, Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Tuition Assistance, Bonus(es). These are our current benefit offerings for the 2021 plan year and are subject to change without notice.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

***To apply to this position, please use this link to access the U.S. jobsite and apply as an internal candidate:

Position Summary:

The Controller - Customer Services (Americas) will be responsible for business controlling activities for Customer Services. Reporting directly to the HO Finance- Services (Americas), he/she will be delivering key financial reporting and performance management analysis to senior executives to drive strategic and tactical decision making. The incumbent will also be responsible for controlling the capital investments and operating expenditures as well as developing a robust framework for assessing working capital and cash management. In addition, he/she will establish annual performance targets through the Operative Planning process, providing accurate business forecasting through ownership of critical KPIs across the P&L, Balance Sheet and Free Cash Flow. Furthermore, the Controller will work closely with other Customer Services controllers across multiple businesses to ensure alignment for all planning and forecasting activities, securing the regional contribution of (Americas) towards global targets and KPIs of the business.

Primary Responsibilities:

  1. Financial Planning, Reporting & Performance Management: (40%)
  • He/She would comprehensively plan the growth and development of the services businesses within the Annual Operative Planning (AOP) He/she would be responsible for an annual revenue of over USD 700 million, with an operating cost base of approx. USD 100 million
  • The incumbent would be supporting the Quarterly Business Reviews with the Airbus Americas CEO, providing meaningful variance analysis comparing actual financial results to forecast and plan and providing a coherent business narrative to drive actions from the business leadership.
  • The Controller would be responsible for reporting the financial performance of the regional Services Business, during the Monthly Business Review with the Services leadership. Performing root-cause analysis on the nature of under/over performance, he/she will synthesize such analysis as actionable guidance for mitigation or exploitation of risks and opportunities
  • He/she would be supporting the HO Finance-Services in delivering the regional financial reviews to the senior management, detailing the performance of the business against measurable KPIs and implementing the strategic guidance as provided by the board.

  1. Business Controlling (40%)
  • The Controller- Customer Services (Americas) would perform business controlling activities over the Operational Expenses (OPEX) of ~USD 100 million annually. This would include approving and managing procurement and hiring activities for the business, and ensuring that such activities are aligned with the Annual Operating Plan and support the achievement of business goals
  • He/she would also be responsible for controlling Capital Expenses (CAPEX) for the business for both tangible and intangible assets. The incumbent would be ensure that such spending is in alignment with the business objectives and is subject to the appropriate treatment such as useful life and method of depreciation (Straight-Line, Declining Balance, Units of Production, Sum-of-the-year's-digits)
  • The incumbent will be also managing the balance sheet of the business, monitoring and tracking revenue and cost accruals, tangible and intangible assets, account receivables, account payables, customer advance payments and all other items which have a material impact on the business KPIs
  • Furthermore, he/she would be monitoring the free cash flow of the business, including its key underlying drivers such as working capital and overdue debt. It would be his/her responsibility to raise management attention to material deviation of these KPIs from acceptable corridors and engage with stakeholders to implement corrective actions.

  1. Cost Accounting Management for Customer Services: (20%)
  • The incumbent will be responsible for managing the cost accounting for the Customer Services business in the region. Working in close alignment with multiple stakeholders such as Business Operations, Accounting, Financial Systems and Consolidation teams, he/she will ensure that the cost accounting principles accurately reflect the underlying business activity as per the accepted reporting standard under IFRS and US GAAP. He/she will analyze the as-is situation, formulate potential changes, and execute their implementation along with the above mentioned stakeholders.
  • The cost accounting management activity will include implementing the appropriate revenue recognition process, such that the various revenue streams are recognized and recorded as per the acceptable reporting standards under IFRS and US GAAP to ensure accurate representation of the business to regional and global management. It will further include formulation of key business specific parameters such as the unit costing and the effective hourly rate (operational and comprehensive) to support the business in implementing a pricing strategy. Moreover, the Controller would be ensuring the allocation of appropriate overhead and support function costs through an accurate and transparent methodology for achieving alignment from all relevant stakeholders.

Qualified Experience / Skills / Training:

The position holder must have a demonstrated track record of success managing stakeholders in complex cross-functional and geographically dispersed matrix organization. In addition, he/she should have demonstrated experience supporting a full Profit & Loss business activity as a strong business partner, supporting both financial operations and commercial processes. He/she should also possess strong subject matter expertise over the full scope of financial, planning and analysis activities including a strong understanding of cost accounting principles. They should also have experience supporting sales transactions with a robust view of commercial/contractual risk and opportunity management. Also, he/she should have demonstrated experience modelling large and complex business cases with the ability to measure return on investment via discounted cash flow methods and the assessment of IRR, NPV and payback period. Finally, he/she should bring with them a progressive and disruptive mindset and strong behavioral capacities in order to act a visible leader of 'change' in both domestic and international settings. Preferred behavioral competences include the following:

  • Ability to influence and support 'culture change' within a multinational company at all levels of the organization
  • Excellent knowledge of Airbus Corporate Units' (i.e. Europe) strategy, policies, processes, systems and tools
  • Established network within Airbus and divisional corporate functions in North America and Europe
  • Strong interpersonal and communication skills with a senior executive audience (internal and external)
  • Proven leadership capabilities and team working skills that can be applied in a complex matrix organization
  • Analytical capacities to synthesize large quantities of complex data to generate meaningful insights
  • Capable of living up to the Airbus Integrity Principles, consistently demonstrating ethical leadership behaviors
  • Proactive nature and strong self-initiative in an unstructured environment
  • Ability to identify and solve complex problems and manage conflict
  • Several years of international experience and relationship building capabilities across cultures


  • Required
    • Bachelor's Degree in Commerce, Business Administration, Finance or a related field
  • Preferred
    • Master's Degree in Commerce, Business Administration, Finance or a related field


  • Minimum of 8 years of experience obtained in international settings and in complex, large and global organizations.
  • Experience working in Airbus Home Countries (Germany, France, Spain and UK)
  • Experience supporting new-business creation and familiarity with early-stage enterprise development
  • Experience supporting end-to-end transaction cycles for mergers, acquisitions and divestitures

Knowledge, Skills, Demonstrated Capabilities:

  • Required
    • Financial, Planning and Analysis competences
    • Demonstrated in-depth knowledge of Corporate Finance and organizational governance principles
    • Strong understanding and ability to apply Project, Program and Portfolio Management Principles
    • Project Financial Evaluation skills (incl. DCF Valuations, CAPEX planning & NPV analysis)
    • Performance Management KPI design and reporting knowledge and experience
    • Demonstrated track record of delivering value through continuous improvement and cost saving initiatives
  • Preferred
    • Knowledge of IFRS and US GAAP accounting principles

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Fluent English
  • Additional Languages appreciated (German, Spanish and French etc.)

Technical Systems Proficiency:

  • Expert user of Microsoft Office Suite, including SharePoint, Access, Project, Visio, Excel and PowerPoint
  • Advanced knowledge of enterprise systems, including SAP and IFRP and associated transactional systems

Travel Required:

  • 30% Domestic and International


  • None


  • None

Decision Making, Complexity:

  • He/she shall support the recurring Quarterly Business Review (QBR), Monthly Business Review (MBR) and Regional Financial Review meetings to secure alignment between company executives on the overall transformation program strategy and execution, ensuring a collective focus, resolving issues and reinforcing multi-functional collaboration across divisions and subsidiaries
  • He/she shall provide guidance and participate in major investment decisions, proposing actions/decisions that drive company operational plans >$100 million and cost savings and/or margin improvement actions >$25 million
  • He/she shall authorize procurement of up to USD 100K

Organizational information:

The Controller- Customer Services (Americas) reports directly to the HO Finance - Services.

Job Dimensions, Contributions to Success:

  • The Controller- Customer Services (Americas) has responsibility for the accuracy and fair representation of financial accounts for Customer Services a business with more than > $700 million of revenues p.a. and ~400 FTEs, submitting to the Internal Controls Self-Assessment and providing 'representation' of the financial compliance of the business activities performed in the entity
  • The Controller- Customer Services (Americas) has responsibility over the management and planning of operational expenditures (OPEX) budgets ~ $100 million p.a. through the Annual Operating Plan (AOP) process as well as ongoing budgetary management for all purchasing activities and hiring/recruitment efforts undertaken

Nature of Contacts:

Involved, negotiation type

***To apply to this position, please use this link to access the U.S. jobsite and apply as an internal candidate:

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

Airbus Americas
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter
  • Share This Page
  • Facebook Twitter LinkedIn Email
logo commercial aircraft helicopters defence space company newsroom