Airbus Americas
  • 01-Jun-2021 to 04-Aug-2021 (EST)
  • AA10001049 - Service Controlling
  • Herndon, VA, USA
  • Market Competitive hourly rate
  • Hourly
  • Contract

As a contract role, benefits will be offered by the third party agency this individual is employed by.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing, and delivering aerospace products, services, and solutions to customers on a global scale. We aim for a better-connected, safer, and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe, and the Americas, and has achieved a more than sixfold order book increase since 2000.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Position Summary:

The Analyst Customer Services Controlling will assist in securing a robust financial operating model for the Customer Services business segment in the Americas region. Working with a diverse set of business and functional stakeholders, he/she will establish annual performance targets through the Operative Planning process and provide accurate forecasting of the business as well as robust financial reporting and analysis through ownership of business-critical KPIs. Also, he/she will provide direct support to investment planning for new services activities and capital expenditures in the Customer Support segment. Finally, the incumbent will work with Sales, Marketing, Programs, and Operations as well as functional stakeholders such as Information Management, Financial Systems, and Financial Accounting to design and implement a robust performance management framework, which leverages operational excellence principles and visual management tools to provide actionable information to leadership.

Primary Responsibilities:

1. Business Controlling Customer Services: (50%)

  • Provide detailed analysis of actual financial results monthly versus Forecast and AOP targets, performing root-cause analysis on the nature of under/over performance and synthesizing this analysis into actionable guidance back to KPI owners for mitigation or exploitation of risks and opportunities
  • Support the planning and review of all Customer Services CAPEX files, ensuring that the global process is followed and that investments planned in the AOP are properly aligned to the long-term needs of the business, reporting on budget adherence of actual investments according to project Estimates-at-Completion (EACs)
  • Ensure that all intercompany agreements and related transactions between Airbus Customer Services Inc. and its European internal suppliers meet arm's length principles and are tax compliant as well as ensuring that terms of domestic intercompany agreements with related parties are strictly enforced at the transactional level

2. Financial Planning, Reporting & Analysis Customer Services: (25%)

  • Comprehensively plan the growth and development of Airbus Customer Support in the Americas region via the Annual Operative Planning (AOP) process, ensuring alignment with the corporate stakeholders on key assumptions related to Order Intake, Revenue, Profitability, and Capital Investments
  • Establish a robust mechanism for quarterly and rolling forecasting of financial performance against AOP targets, working with programs, sales, contracts, and operations leadership to capture all risks and opportunities in an integrated fashion to update targets on year-end performance
  • Partner with Accounting and Financial Systems to ensure that a robust cost accounting model is in place to ensure high fidelity of financial information is captured in ERP systems to support performance management

3. Performance Management: (15%)

  • Consults with functional leaders across Sales, Marketing, Contracts, Program Management, and Operations to develop a comprehensive balanced scorecard for measuring the performance of the Customer Services business unit at an enterprise level, utilizing visual management tools to build dynamic dashboards
  • Supports the Head of Controlling, R2R & ERM, and Head of Financial Systems to define improvements on both the overall planning and reporting process and systems as well as the structure of standard financial reports to best reflect the financial standing of the Customer Services business in the Region

4. Investment Planning & New Business Support: (10%)

  • Support the elaboration of stand-alone business cases for incremental investments into new service capabilities and/or segments, modeling both the magnitude and phasing of non-recurring investments and identifying consequent sources of incremental profit and free cash flow via KPIs such as NPV, IRR & DCF

Qualified Experience / Skills / Training:

The position holder must have a demonstrated track record of success managing stakeholders in complex cross-functional and geographically dispersed matrix organizations. He/she should also possess strong subject matter expertise over the full scope of financial, planning and analysis activities including a strong understanding of cost accounting principles. In addition, they should have well-established knowledge of financial accounting principles with the ability to plan and monitor business performance across the full set of financial statements including the Profit & Loss Statement, Balance Sheet, and Statement of Free Cash Flows. Also, he/she should have demonstrated experience modeling large and complex business cases with the ability to measure return on investment via discounted cash flow methods and the assessment of IRR, NPV, and payback period. Finally, he/she should bring a creative and disruptive mindset with strong behavioral capacities to act as a visible leader of 'change' in a business-focused environment. Expected behavioral competencies include the following:

  • Ability to influence and support 'positive behavior change' within a multinational company at all levels
  • Strong interpersonal and communication skills with a senior executive audience (internal and external)
  • Proven leadership capabilities and team working skills that can be applied in a complex matrix organization
  • Analytical capacities to synthesize large quantities of complex data to generate meaningful insights
  • Capable of living up to the Airbus Integrity Principles, consistently demonstrating ethical leadership behaviors
  • Proactive nature and strong self-initiative in an unstructured environment
  • Ability to identify and solve complex problems and manage conflict
  • Several years of international experience and relationship building capabilities across cultures

The candidate should have a minimum of 2-3 years of experience obtained in international settings and complex, large, and global organizations, and/or in service-oriented businesses with both traditional and digital product and service offerings. They should be educated at the Bachelor's level in Commerce, Business Administration, or related disciplines, with a preference for candidates who have obtained a Master's degree in similar fields.


  • Required
    • Bachelor's Degree in Commerce, Business Administration, Finance or a related field
  • Preferred
    • Master's Degree in Commerce, Business Administration, Finance or a related field


  • Required
    • 2-3 years
  • Preferred
    • 3-5 years

Knowledge, Skills, Demonstrated Capabilities:

  • Required
    • Financial Reporting, Planning and Analysis competences
    • Demonstrated in-depth knowledge of Corporate Finance and Accounting principles
    • Affinity for the use of Financial and Enterprise Systems to add value to projects and operations
    • Performance Management KPI design and reporting knowledge and experience
  • Preferred
    • LEAN Management experiences (i.e. Process Mapping, Visual Management, etc.)
    • Strong understanding and ability to apply Project, Program, and Portfolio Management principles
    • Project Financial Evaluation skills (incl. DCF Valuations, CAPEX planning & NPV analysis)

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Fluent English
  • Additional Languages appreciated (German, Spanish, and French, etc.)

Technical Systems Proficiency:

  • Expert user of Microsoft Office Suite, including SharePoint, Access, Project, Visio, Excel, and PowerPoint
  • Advanced knowledge of enterprise systems, including SAP and associated transactional systems

Travel Required:

  • 10% Domestic and International


  • Able to work in the US without a current or future need for visa sponsorship


  • None

Decision Making, Complexity:

  • He/she shall support the preparation of recurring Management Business Review (MBR) meetings to secure alignment between Customer Services leadership on tactical and strategic actions to secure business KPIs
  • He/she will support the development of the Customer Services integrated performance management dashboard, with a specific emphasis on digitalization and end-to-end process automation of reporting deliverables

Organizational information:

The Analyst Customer Services Controlling reports functionally to the Head of Customer Services Finance.

Direct Reports: Exempt: 0

Non-exempt: 0

Job Dimensions, Contributions to Success:

  • The Analyst Customer Services Controlling helps ensure the accuracy and fair representation of financial accounts for Customer Services with ~ $100M of operating expenditures, ~ $400 headcount, and ~ $600 million revenue p.a.

Nature of Contacts:

  • Involved, negotiation type

Physical Requirements:

  • Includes: Sitting, Standing, Walking, Speaking, Hearing, Vision, Travel

Equal Opportunity:

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or another legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or another legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Americas
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter
  • Share This Page
  • Facebook Twitter LinkedIn Email
logo commercial aircraft helicopters defence space company newsroom