Airbus Americas
  • 18-May-2021 to 04-Aug-2021 (EST)
  • AA10003028 - Customer Support LatAM
  • Miami, FL, USA
  • Market Competitive Compensaion
  • Hourly
  • Contract

As a contract role, benefits will be offered by the third party agency this individual is employed by.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing, and delivering aerospace products, services, and solutions to customers on a global scale. We aim for a better-connected, safer, and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe, and the Americas, and has achieved a more than sixfold order book

Position Summary:

This role provides reporting, analytical, and administrative support of all activities for the Latin America & Caribbean Customer Services organization. The incumbent will manage multiple concurrent projects primarily within the Customer Services team but will liaise with a multifunctional team within the Latin America Sales & Services business unit.

Primary Responsibilities:

  • Become familiar with Airbus' company culture, Customer Services processes and tools, and key stakeholders and customers.
  • Reviews/revises service offers to customers and reporting documents.
  • Champion for the community relation activities provided for the Airbus Training Center in Miami.
  • Support activities for events with customers.
  • Monitor aviation news from Latin America and regional customers (airlines).
  • Become proficient with tools and processes of the Customer Services organization as well as their services portfolio; visual management and maintain Customer Gifts Inventory.
  • Become familiar with CSDs and Key Account Managers based in Toulouse and services in the Region.
  • Become familiar with issues in the Latin America Monthly Business Report (MBR) and minutes of internal department meetings; participate in the preparation of the MBR.
  • Become familiar with our presentations/service proposals/reports in coordination with the Customer Support Directors and Head o Region; update presentations and reports, suggest improvements.
  • Observe the CSDs on ad-hoc projects (e.g. aircraft entry-into-service project management, customer meetings preparation and presentations); Support Airline Marketing Directors, as needed, in business development activities for the region:
  • Support implementation of service marketing strategies (B2B) with the services marketing, and the services sales directors.
  • Study and interpret benchmark results.
  • Use of Salesforce and internal resources to look at regional opportunities.
  • Provide support for administrative tasks (customer database update, shared drive management);
  • Provide logistical support to Customer Support and Services Miami events;
  • Become familiar with the management of mailings, event invitations, RSVPs, etc.

Additional Responsibilities:

  • Other duties as assigned.

Experience / Skills / Training:

  • 1 - 3 years of demonstrated previous corporate work experience.
  • 1 - 3 years of sales/marketing/procurement experience.
  • 1 - 3 years of project management experience.
  • Ability to multi-task, manage competing priorities, and handle multiple assignments simultaneously and efficiently.
  • Ability to work in a team environment while being a dynamic, innovative, and creative individual contributor.
  • Proficiency in Microsoft Office applications and job-related applications/tools.
  • Proficiency with Google Suite tools and applications.
  • Fluent in English (Spanish and/or French a plus, but not required).
  • Previous aviation experience is preferred, but not required.

Education Requirements:

  • Bachelor's Degree (Business Administration or Aerospace preferred).

Equal Opportunity:

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or another legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or another legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Americas
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